Help for your account, purchases, resources, and ministry questions.
We are here to serve you!
Have a question or ministry need?
Have a question about kids ministry, Kidology, or one of our resources? I’d love to help.
Coaching works best when it’s a two-way conversation. Whether you need help with a ministry challenge, want guidance on your next step, or just need someone to bounce an idea off of, I’m here for you.
Your question may receive a direct reply—or even inspire an upcoming Coaching Call, training video, article, or resource. Chances are, if you’re wrestling with it, someone else is too.
Think of me as a coach in your corner—ready to help you move forward.
For account, purchase, or technical issues, use the Customer Support button below.
Trying to find something on the site? This may help!
Hello friends! I made a tutorial video on how to get the most out of Kidology.org - how to discover the latest deals and FREEBIES, how to update your profile, find your products, join conversations and more!
NOTE: This video references KarlBastian.club, which is now Kidology.org. The content and instructions are still relevant.
FAQ's
I'm here to help!
I love hearing from you, so never hesitate to e-mail me, but to save you time, here are some of the most common questions:
Go to the Kidology.org login page and choose Forgot password? to receive a reset link by email.
Be sure to use the same email address associated with your Kidology account. If you still can’t get in, contact Customer Support.and we’ll help.
You can find all the products you’ve purchased or received in your customer account under Products.
Log in and click Products in the left-hand menu to see everything you currently have access to.
If you don’t see a purchase, it may be because the product was removed or unpublished, or because you’re logged into a different account or email address.
Still missing something you know you purchased? Contact Customer Support and we’ll be happy to help locate it.
NOTE: Monthly Booster Packs are removed at the end of the month, so be sure to download anything you want to keep to your local computer.
First, download the file to your computer rather than opening it directly in your browser. Most Kidology resources are PDFs, ZIP files, images, videos, or other common file types.
If a download doesn’t work or a file appears damaged, contact Customer Support and let us know which product or resource you’re trying to access.
Coupon codes and V.I.P. benefits are posted in the V.I.P. PASS News and Updates space in the Community.
Click Community in the left-hand menu, then open V.I.P. PASS News and Updates to see the latest announcements, discounts, bonus resources, and member benefits.
Looking for something specific? Use Community → Search and try keywords like “coupon,” “discount,” or “benefit.”
Booster Packs are added automatically to your Products, so you receive those right away.
For many other free or discounted resources, we provide a coupon code so you can choose the resources you actually want. That keeps your Products area from becoming cluttered while still giving you access to all your V.I.P. benefits.
Log in to Kidology.org and click your profile picture → Settings. From there you can update your account information and manage billing or payment details.
If you need help, contact Customer Support.
You can view and download receipts and invoices from Billing.
Log in to Kidology.org.
Click your profile/account area and open Billing.
From there, you can view and download your invoices and receipts.
To cancel your V.I.P. Pass, Champion Partnership, or it Bible Curriculum subscription:
Click your profile picture → Settings.
Scroll to Billing.
Find the subscription you want to cancel and choose Cancel subscription.
You’ll continue to have access through the end of your current billing period, when applicable.
If you’re having trouble finding the setting, contact Customer Support and we’ll help.